🆘 Help Centre - Urgent Situations
Quick solutions for emergencies, lost documents, and urgent problems. Get immediate help when you need it most.
🚨 Life-Threatening Emergency?
Call 999 for police, ambulance, or fire department immediately
📋 Lost or Stolen Documents
Essential documents missing? Here's exactly what to do:
Cost: RM100-RM1,000 (depending on urgency)
Time: Same day to 3 days
Where: Any JPN office
Quick Steps:
- Make police report (if stolen)
- Go to JPN with birth certificate
- Fill form JPN.KC02
- Pay fee and collect
Cost: RM400+ replacement fee
Time: 1-7 working days
Where: Immigration office or embassy
If Lost in Malaysia:
- Make police report immediately
- Go to Immigration Dept
- Bring MyKad + police report
- Apply for replacement
Cost: RM5-RM10
Time: Same day
Where: JPN office
Cost: RM30 replacement
Time: Same day
Where: JPJ office
❌ Applications Rejected or Failed
Don't panic - there are always alternatives and appeal options:
What You Can Do:
- Appeal within 30 days
- Apply for bank education loans
- Look for private scholarships
- Consider part-time study
Alternative Paths:
- Apply to private universities
- Consider diploma first
- Look into TVET programs
- Gap year + reapply
Other Scholarship Options:
- State government scholarships
- Corporate scholarships
- Foundation scholarships
- Merit-based university aid
📬 Address & Contact Changes
Moved house or changed phone number? Update your info properly:
Cost: RM25
Time: 1-2 hours
Documents: Proof of new address
Update With:
- LHDN (tax department)
- MySejahtera app
- EPF/KWSP account
- Bank accounts
💼 Job Loss & Financial Crisis
Immediate help if you've lost your job or facing financial hardship:
Immediate Actions:
- Check PERKESO benefits eligibility
- Register with JobsMalaysia
- Apply for temporary financial aid
- Contact family/community support
Food Assistance:
- Zakat (if Muslim)
- Local food banks
- Community centers
- Religious organizations
🚨 Scams & Fraud Protection
Protect yourself and take action if you've been targeted:
Immediate Actions:
- DON'T give any information
- Hang up immediately
- Report to 997 hotline
- Block the number
Recovery Steps:
- Make police report
- Alert all your banks
- Check credit report
- Monitor accounts closely
Security Checklist:
- Remote wipe phone
- Change all passwords
- Log out of all accounts
- Monitor bank accounts
🚨 Emergency Contact Numbers
🔍 Can't Find What You Need?
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