Malaysian Government Directory
🏛️ Complete Guide to Ministries & Agencies
Confused by acronyms like JPN, LHDN, MCMC? This guide explains what each Malaysian ministry and government agency does in simple English. Perfect for students, jobseekers, and first-time voters.
🧭 Understanding Malaysian Government Structure
Malaysia has about 25 ministries and hundreds of agencies. This guide focuses on the ones that affect your daily life.
🏛️ Major Ministries (Kementerian)
Malaysia has about 25 ministries, each responsible for different areas of government. Here are the main ones that affect daily life:
🪪 Identity & Documentation
JPN - Jabatan Pendaftaran Negara
What they do: National Registration Department - Issues MyKad, birth certificates, marriage certificates
Services: IC replacement, birth registration, marriage registration, death certificates
When you need them: Lost IC, newborn registration, getting married
JIM - Jabatan Imigresen Malaysia
What they do: Immigration Department - Controls borders, visas, foreign worker permits
Services: Passport applications, visa processing, work permits, border control
When you need them: Passport renewal, visa applications, international travel
💰 Finance & Taxation
LHDN - Lembaga Hasil Dalam Negeri
What they do: Inland Revenue Board - Collects income tax, corporate tax, handles tax returns
Services: Tax filing, tax refunds, tax investigations, BR1M/STR payments
When you need them: Annual tax returns, tax refunds, tax problems
KWSP - Kumpulan Wang Simpanan Pekerja
What they do: Employees Provident Fund (EPF) - Manages retirement savings for workers
Services: EPF withdrawals, retirement planning, i-Akaun, contribution monitoring
When you need them: Retirement, buying house, education withdrawals
PERKESO - Pertubuhan Keselamatan Sosial
What they do: Social Security Organization (SOCSO) - Provides social security, workplace injury insurance
Services: Disability benefits, medical coverage, workplace injury claims, unemployment benefits
When you need them: Workplace accidents, disability claims, job loss
🎓 Education & Human Resources
JPA - Jabatan Perkhidmatan Awam
What they do: Public Service Department - Manages government jobs, scholarships, civil service
Services: Government job applications, scholarship programs, civil service exams
When you need them: Applying for government jobs, scholarships, civil service careers
PTPTN - Perbadanan Tabung Pendidikan Tinggi Nasional
What they do: National Higher Education Fund - Provides student loans for higher education
Services: University loan applications, loan repayments, scholarship applications
When you need them: University funding, student loans, education financing
🚗 Transport & Licensing
JPJ - Jabatan Pengangkutan Jalan
What they do: Road Transport Department - Issues driving licenses, vehicle registration, road tax
Services: Driving tests, license renewals, vehicle registration, road tax renewal
When you need them: Getting driving license, buying/selling cars, renewing road tax
CAAM - Civil Aviation Authority of Malaysia
What they do: Regulates aviation, airport safety, pilot licenses
Services: Flight safety regulations, aircraft registration, pilot training oversight
When you need them: Aviation careers, aircraft operations, airport safety issues
📡 Communications & Media
MCMC - Malaysian Communications and Multimedia Commission
What they do: Regulates internet, TV, radio, telecommunications
Services: Internet complaint handling, broadcasting licenses, telecom regulations
When you need them: Internet service problems, broadcast complaints, telecom issues
🛡️ Health & Safety
PDRM - Polis Diraja Malaysia
What they do: Royal Malaysian Police - Law enforcement, crime prevention, public safety
Services: Police reports, criminal investigations, traffic enforcement, emergency response
When you need them: Reporting crimes, traffic accidents, lost documents, emergencies
BOMBA - Jabatan Bomba dan Penyelamat
What they do: Fire and Rescue Department - Fire fighting, emergency rescue, safety inspections
Services: Fire safety certificates, emergency response, rescue operations, safety inspections
When you need them: Fire emergencies, safety certifications, rescue situations
🌱 Environment & Resources
JPS - Jabatan Pengairan dan Saliran
What they do: Department of Irrigation and Drainage - Manages water resources, flood control, irrigation
Services: Flood warnings, water supply projects, drainage systems, irrigation management
When you need them: Flood issues, water supply problems, drainage concerns
DOE - Department of Environment
What they do: Environmental protection, pollution control, waste management
Services: Environmental impact assessments, air quality monitoring, waste permits
When you need them: Environmental complaints, pollution reports, waste management issues
📋 Important Notes
- Different levels: Federal agencies serve the whole country, while state and local agencies serve specific areas
- Online services: Most agencies now have online portals - check their websites before visiting in person
- Operating hours: Most government offices are open 8:00 AM - 5:00 PM on weekdays
- Documents needed: Always bring your MyKad and any relevant documents
- Contact first: Call or check online before visiting to confirm requirements and opening hours